Kimani H. Black II
Phone: (323) 570-8800 Email: Kimanib@att.net
Seeking a professional work environment to enhance my professional and personal growth utilizing sound business practices and the knowledge I have gained from attending Fisk University Business Department. Three years’ experience assisting and multitasking in high volume work environments.
Education and Skills
Fisk University, Nashville, TN (5/2018)
Bachelors of Science: Business Management
Multi-Tasking •Inventory management •Conflict resolution •Managing appointments
Customer service •MS Word •MS Excel
Barnes & Smith Insurance 06/2018 – 5/2019
Answered an average of 40 calls per day on multi-line phone system
Addressed guest inquiries and issues, solved problems and provided product
Greeted guests walking in the door and ascertained guests needs
Organized reservations and walk-in parties to ensure guest satisfaction
Maintained constant communication between management and all other employees to provide smooth operations in an extreme high volume environment
Delivered a highly professional, courteous, and genuine personality and attitude toward guests and co-workers to increase an enjoyable atmosphere
Accepted payment from customers
Inspected and maintained dining room serving stations for neatness and cleanliness
St. Thomas Hospital 10/2016-06/2018
EVS Excutive Assistant/ Office Clerk
Help with office management and organization processes.
Track inventory of office supplies and inform the management about any shortages.
Plan and book travel arrangements and venues for company events.
Schedule meetings and plan various department activities and calendars.
Fisk University 01/2016-05/2018
Work Studies/office tech
Answer the telephone, distribute messages, and redirect calls to the appropriate department.
Maintain company files and records to ensure they remain updated.
Manage basic bookkeeping duties.
Prepare and mail bills, contracts, and invoices.
Direct TV 09/2014 – 1/2015
Customer Service Associate
Professionally handled incoming requests from customers and ensured that issues were resolved both promptly and accurately
Determined appropriate courses of action to ensure the result were successful from both client and customers standpoint and documented the interaction through contact tracking
Assisted with billing inquiries
Provided “best value” information and made appropriate upgrade offers
Provided accurate product information and served as a knowledgeable resource for the customer